If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
There is no paper in the rear tray. |
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3 flashes |
The cover is opened while printing is in progress. |
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Paper is jammed in the paper output slot or in the rear tray. |
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4 flashes |
The FINE cartridge is not installed properly, or the FINE cartridge not compatible with this machine is installed. |
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5 flashes |
The FINE cartridge is not installed. |
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The FINE cartridge cannot be recognized. |
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Appropriate ink cartridge is not installed. |
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8 flashes |
The ink absorber is almost full. |
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9 flashes |
The protective material for the FINE Cartridge holder or the tape may remain attached to the holder. |
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11 flashes |
The media type and paper size are not set correctly. |
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Cannot perform printing with the current print setting. |
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12 flashes |
The specified data cannot be printed. |
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13 flashes |
The ink may have run out. |
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14 flashes |
The ink cartridge cannot be recognized. |
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15 flashes |
The FINE cartridge cannot be recognized. |
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16 flashes |
The ink has run out. |
Support Code Corresponding to the Number of Alternate Flashes of the ON Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring you to contact the service center has occurred. |
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Other cases than above |
Printer error has occurred. |
5011, 5012, 5200, 5400, 5700, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 |
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When a Support Code and a message are displayed on the computer screen:
Note
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You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
