Cannot Print from Smartphone/Tablet

If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

If you cannot print from your smartphone/tablet over the wireless LAN, confirm the following.

Note

• For problems on printing with other connection methods or details on how to perform settings of each connection method:

  Using PIXMA Cloud Link

  Printing from AirPrint Compliant Device

1. Check1 Make sure that the printer is turned on.

2. Check2 Are the network settings of the printer identical with those of the wireless router?

   Make sure that the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

   To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.

   To check the current network settings of the printer, print out the network setting information.

   Printing Out Network Setting Information

   If the network settings of the printer are not identical with those of the wireless router, change the network settings of the printer to match with those of the wireless router using IJ Network Tool.

3. Check3 Are the network settings of your smartphone/tablet identical with those of the wireless router?

   Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.

   To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.

   If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.

4. Check4 Make sure that the printer is not placed far away from the wireless router.

   The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router.

5. Check5 Make sure that there is no obstruction.

   Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.

6. Check6 Make sure that there is no source of radio wave interference in your vicinity.

   If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.