Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note

This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the status of the Alarm lamp and take the appropriate action to clear the error. For details, see If an Error Occurs.
For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on the PictBridge Compliant Device	Action
"Printer in use"	If the printer is printing from the computer or warming up, wait until the job ends. When it is ready, the printer starts printing automatically.
"No paper"	Load paper, and select Continue* in the display on your PictBridge compliant device. * To resume printing, you can also press the RESUME/CANCEL button on the printer instead of selecting Continue on the device.
"Paper Error"	Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs
"Paper jam"	Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the RESUME/CANCEL button on the printer, then try printing again.
"Printer cover open"	Close the top cover on the printer.
"No print head"	The print head is not installed or may be damaged. Contact the service center.
"Waste tank full"/"Ink absorber full"	The ink absorber is nearly full. Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs
"No ink"/"Ink cassette error"	Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error. If an Error Occurs
"Ink Error"	An ink tank that was once empty is installed. When the Alarm lamp flashes 13 times, refer to 1683 to resolve the error.
"Hardware Error"	The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank. Replacing an Ink Tank
"Printer error"	An error requiring servicing may have occurred. Turn off the printer, and unplug the power cord of the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem is not resolved, contact the service center.