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No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

No Printing Results

Printing Is Blurred

Colors Are Wrong

White Streaks

  1. Check1 Did you confirm the paper and print quality settings?

    Print Results Not Satisfactory

  2. Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out.

    Replacing an Ink Tank

  3. Check3 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.

    Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

    Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.

    • If the Nozzle Check Pattern is not printed correctly:

      Check to see if a particular color's ink tank is not empty.

      If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.

    • If the problem is not resolved after performing the Print Head Cleaning twice:

      Perform the Print Head Deep Cleaning.

      If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it from the power supply.

    • If the problem is not resolved after performing the Print Head Deep Cleaning twice:

      If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.

  4. Check4 When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down.

    Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

    Load paper with the printable side facing down.

    Refer to the instruction manual supplied with the paper for detailed information on the printable side.

  • When copying, see also the sections below:

  1. Check5 Is the platen glass or the glass of ADF dirty?

    Clean the platen glass or the glass of ADF.

    Cleaning the Platen Glass and Document Cover

    Note

    • If the glass of ADF is dirty, black streaks appear on the paper as shown below.

  2. Check6 Check that the original is loaded correctly on the platen glass or in the ADF.

    Loading Originals

  3. Check7 Is the original document is loaded with the proper side facing up/down?

    When loading the original on the platen glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up.

  4. Check8 Did you copy a printout done by this machine?

    If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

    Print from the machine directly, or reprint from the computer if you can reprint from it.