If an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.

Support Code Corresponding to the Number of Flashes of the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	The machine is out of paper, or paper does not feed.	1003
3 flashes	The paper output tray is closed.	1250
	Paper is jammed in the paper output slot.	1300
	Paper is jammed inside the machine at the transport unit.	1303
	Paper is jammed when performing automatic duplex printing.	1304
4 flashes	The FINE cartridge is not installed properly.	1687
5 flashes	The FINE cartridge is not installed.	1401
	The FINE cartridge cannot be recognized.	1403
	Appropriate FINE cartridge is not installed.	1485
6 flashes	The paper output cover is open.	1202
8 flashes	The ink absorber is almost full.	1702, 1703, 1704, 1705, 1712, 1713, 1714, 1715
9 flashes	The protective material for the FINE Cartridge holder or the tape may remain attached to the holder.	1890
10 flashes	Loaded paper is not compatible with automatic duplex printing.	1310
11 flashes	Cannot perform automatic duplex printing with the current paper size setting.	4103
12 flashes	You cannot print the contents on CREATIVE PARK PREMIUM.	4100
13 flashes	The ink may have run out.	1686
14 flashes	The ink cartridge cannot be recognized.	1684
15 flashes	The FINE cartridge cannot be recognized.	1682
16 flashes	The ink has run out.	1688

Support Code Corresponding to the Number of Alternate Flashes of the ON Lamp and the Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer error has occurred.	5100
7 flashes	Printer error has occurred.	5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15
10 flashes	An error requiring you to contact the service center has occurred.	B200
Other cases than above	Printer error has occurred.	5011, 5012, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946

When a Support Code and a message are displayed on the computer screen:

Note

You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.