No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

No Printing Results

Printing Is Blurred

Colors Are Wrong

White Streaks

1. Check1 Did you confirm the paper and print quality settings?

   Print Results Not Satisfactory

2. Check2 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.

   Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

   Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.

   • If the Nozzle Check Pattern is not printed correctly:

     After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.

   • If the problem is not resolved after performing the Print Head Cleaning twice:

     Perform the Print Head Deep Cleaning.

     If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours.

   • If the problem is not resolved after performing the Print Head Deep Cleaning twice:

     Ink may have run out. Replace the FINE cartridge.

3. Check3 When a FINE cartridge runs out of ink, replace it with a new one.

4. Check4 When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down.

   Load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

5. Check5 Is the FINE cartridge installed properly?

   If the FINE cartridge is not installed securely, ink may not be ejected correctly.

   Open the paper output cover, then the head cover opens.

   Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly.

   

   After confirming that the FINE cartridge is installed properly, close the paper output cover.

   If the problem is not resolved, remove the FINE cartridges, then install them again.

   Refer to Replacing a FINE Cartridge for how to install the FINE cartridges.

When copying, see also the sections below:

1. Check6 Is the platen glass dirty?

   Clean the platen glass.

   Cleaning the Platen Glass and Document Cover

2. Check7 Make sure that the original is properly loaded on the platen glass.

   Loading Originals

3. Check8 Is the original loaded with the side to be copied facing down on the platen glass?

4. Check9 Did you copy a printout done by this machine?

   If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

   Reprint from the computer if you can reprint from it.