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Cannot Receive a Fax, Cannot Print a Fax

  1. Check1 Is the power turned on?

    • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.

    • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.

    • If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.

    • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

    Important

    • Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord.

      If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.

      For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.

    Note

    • If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on.

      For details, see Summary of Reports and Lists.

  2. Check2 Is the machine's memory full?

    Print the received faxes stored in the machine's memory, delete them from the machine's memory, and have the sender resend the faxes.

    Document Stored in Machine's Memory

  3. Check3 Does an error occur during reception?

  4. Check4 Is the telephone line cable connected to the external device jack?

    Reconnect it to the telephone line jack.

    Basic Connection

  5. Check5 Is a different size of paper from that specified by Page size in FAX paper settings loaded?

    If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine.

  6. Check6 Is paper loaded?

    If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.

  7. Check7 Is the amount of remaining ink sufficient to print a fax?

    If the amount of remaining ink is insufficient to print, received faxes will be stored in the machine's memory without being printed (Memory Reception). Replace the FINE cartridge, then print the faxes in the machine's memory.

    Document Stored in Machine's Memory

    Note

    • If the machine was receiving faxes in the fax mode, printing will start automatically after the FINE cartridge is replaced.

      Replacing a FINE Cartridge

    • You can set the machine to forcibly print a received fax even if the ink has run out.

      Set Print when no ink in Auto print settings under Fax settings to Print.

      However, part or all of the fax may not be printed since the ink has run out.

      Also, the contents of the fax will not be stored in the machine's memory.

      If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under Fax settings to store the received fax in the machine's memory. After you replace the FINE cartridge and select Print for Received documents in Auto print settings, the fax stored in the machine's memory will be printed automatically.

      Auto print settings

  8. Check8 Is the machine set to the appropriate receive mode?

    Check the receive mode setting and change it to a mode suited to your connection if necessary.

    Setting the Receive Mode

  9. Check9 Is FAX RX reject set to ON?

    Select OFF for FAX RX reject in Security control under Fax settings.

    For details on how to set, see Rejecting Fax Reception.

  10. Check10 Are there setting items set Reject in Caller rejection?

    If you select Reject for any setting items in Caller rejection in Security control under Fax settings, the machine rejects calls for setting item selected Reject.

    For details on how to set, see Using the Caller ID Service to Reject Calls.