Paper Does Not Feed Properly/"No Paper" Error Occurs

1. Check1 Make sure that paper is loaded.

   Loading Paper

2. Check2 Make sure of the following when you load paper.

   • When loading two or more sheets of paper, flip through the paper before loading.

     

   • When loading two or more sheets of paper, align the edges of the sheets before loading.

   • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.

     However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper, load the paper with the print side facing UP and slide the paper guides to align with the both sides of the paper.

     Loading Paper

3. Check3 Check to see if the paper you are printing on is not too thick or curled.

   Media Types You Cannot Use

4. Check4 Make sure of the following when you load Hagakis or envelopes.

   • If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.

   • When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.

     Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

5. Check5 Confirm that the media type and the paper size settings correspond with the loaded paper.

6. Check6 Make sure that there are not any foreign objects in the rear tray.

   

   If the paper tears in the rear tray, see Paper Jams to remove it.

   If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

   

7. Check7 Clean the paper feed roller.

   Cleaning the Paper Feed Rollers from Your Computer

   Note

   • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

8. Check8 If A3 sized plain paper jams frequently near the paper output slot or is curled, apply the setting to prevent paper jam.

   Only when A3 sized plain paper jams frequently near the paper output slot or is curled, set the printer to prevent paper jam with the printer driver.

   Print speed or print quality may be reduced if you apply the setting to prevent paper jam.

   * Readjust the setting not to prevent paper jam once printing is complete. If not, this setting remains enabled for all subsequent print jobs.

   In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper jam check box, and then click Apply.

   To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.