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Paper Does Not Feed Properly/"No Paper" Error Occurs

  1. Check1 Make sure that paper is loaded.

    Loading Paper

  2. Check2 Make sure of the following when you load paper.

    • When loading two or more sheets of paper, flip through the paper before loading.

    • When loading two or more sheets of paper, align the edges of the sheets before loading.

    • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.

      However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.

    • Always load the paper in portrait orientation, regardless of the printing orientation.

    • When you load the paper, load the paper with the print side facing UP. Align the paper stack against the right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.

      Loading Paper

  3. Check3 Check to see if the paper you are printing on is not too thick or curled.

    Media Types You Cannot Use

  4. Check4 Make sure of the following when you load Hagakis or envelopes.

    • If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.

      Load Hagakis with a zip code column downward.

    • When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.

      Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

  5. Check5 Confirm that the media type and the paper size settings correspond with the loaded paper.

  6. Check6 Make sure that there are not any foreign objects in the rear tray.

    If the paper tears in the rear tray, see Paper Jams to remove it.

    If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

    If you use a battery, turn off the printer, detach the battery, then remove the foreign object.

  7. Check7 Clean the paper feed roller.

    Cleaning the Paper Feed Roller

    Note

    • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.