If an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
There is no paper in the rear tray. |
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There is no disc tray. |
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Printable disc (BD/DVD/CD, etc.) is not set. |
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There is no paper in the manual feed tray. |
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3 flashes |
The paper output tray is closed. |
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The manual feed tray is in the paper jam clearing position. |
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The feed slot cover is open. |
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Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray. |
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Paper is loaded in the manual feed tray when you start printing on a printable disc. |
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4 flashes |
Ink may have run out (The lamp on the ink tank flashes). |
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The ink tank is not installed. |
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5 flashes |
The print head is not installed. |
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The print head may be damaged. |
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6 flashes |
The disc tray guide is closed. |
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The disc tray guide is open. |
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The disc tray guide has been closed. |
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The disc tray guide has been opened. |
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To print on specified paper, you need to open the disc tray guide. |
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To continue printing, you need to close the disc tray guide. |
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7 flashes |
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) |
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More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) |
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8 flashes |
The ink absorber is almost full. |
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9 flashes |
The device incompatible with the printer is connected. |
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11 flashes |
The Page Size setting does not match the size of the paper loaded in the printer. |
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Automatic Print Head Alignment failed. |
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Cannot perform printing with the current print setting. |
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12 flashes |
Ink tank replacement is complete. |
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The specified data cannot be printed. |
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14 flashes |
The ink tank cannot be recognized. |
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Appropriate ink tank is not installed. |
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15 flashes |
The ink tank cannot be recognized. |
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17 flashes |
Printer detected ink out condition (The lamp on the ink tank flashes). |
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18 flashes |
Printer detected ink out condition. (The lamp on the ink tank flashes.) |
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19 flashes |
An unsupported USB hub is connected. |
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21 flashes |
The printer cannot detect the paper size. |
Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
|
Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring you to contact the service center has occurred. |
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Other cases than above |
Printer error has occurred. |
5110, 5200, 5250, 5400, 5700, 5C00, 5C20, 6000, 6010, 6500, 6502, 6700, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A00, 6B00, 8200, 9000, 9400, B400 |
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When a Support Code and a message are displayed on the computer screen:
* The screen differs depending on the OS you are using.
Note
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You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
