No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

No Printing Results

Printing Is Blurred

Colors Are Wrong

White Streaks

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1. Check1 Did you confirm the paper and print quality settings?

   Print Results Not Satisfactory

2. Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out.

   Replacing an Ink Tank

3. Check3 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.

   Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

   Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.

   • If the Nozzle Check Pattern is not printed correctly:

     Check to see if a particular color's ink tank is not empty.

     If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.

   • If the problem is not resolved after performing the Print Head Cleaning twice:

     Perform the Print Head Deep Cleaning.

     If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.

   • If the problem is not resolved after performing the Print Head Deep Cleaning twice:

     If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.

4. Check4 When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   Load paper with the printable side facing up.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

5. Check5 Is automatic ink quality maintenance enabled?

   If automatic ink quality maintenance is disabled, ink in one or more ink tanks may separate, resulting in uneven density. Enable automatic ink quality maintenance by using the printer driver.

   1. Make sure that the printer is turned on.

   2. Open the Canon IJ Printer Utility.

      Opening the Canon IJ Printer Utility

   3. Select Custom Settings in the pop-up menu.

   4. Select the Execute ink quality maintenance automatically check box, then click Apply.

   5. Confirm the message and click OK.

   Important

   • Enabling automatic ink quality maintenance is recommended. Failure to perform the ink quality maintenance about once a week may affect print quality.

   • If automatic ink quality maintenance has been disabled, perform the ink quality maintenance manually about once a week.

     Maintaining the Ink Quality