skip to main text

Paper Jams

When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message.

Watch the movie

figure: Error message screen

* The screen differs depending on the OS you are using.

For details on how to remove the jammed paper, refer to List of Support Code for Error (When Paper Is Jammed).

Note

  • You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.

    Click Here to Search