When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
(A) Note the number of flashes
(B) Flashes repeatedly
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
Printable disc (BD/DVD/CD, etc.) is not set. |
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There is no paper in the rear tray. |
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There is no paper in the manual feed tray. |
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There is no disc tray. |
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3 flashes |
The paper output tray is closed. |
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The feed slot cover is open. |
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The manual feed tray is in the paper jam clearing position. |
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Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray. |
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Paper is loaded in the manual feed tray when you start printing on a printable disc. |
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4 flashes |
If printing is continued, the ink may run out. |
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The ink tank is not installed. |
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5 flashes |
The joint lever is not closed properly. |
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The print head is not installed. |
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The print head may be damaged. |
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6 flashes |
The inner cover (the cover of the disc tray) has been closed. |
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The inner cover (the cover of the disc tray) has been opened. |
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The inner cover (the cover of the disc tray) is closed. |
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The inner cover (the cover of the disc tray) is open. |
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7 flashes |
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) |
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8 flashes |
The ink absorber is almost full. |
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9 flashes |
The device incompatible with the printer is connected. |
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10 flashes |
The paper output tray is in the paper jam clearing position. |
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11 flashes |
Automatic Print Head Alignment failed. |
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The Page Size setting does not match the size of the paper loaded in the printer. |
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12 flashes |
The tank covers cannot be opened. |
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The tank cover is open. |
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13 flashes |
The remaining level of the ink cannot be correctly detected. (The lamp on the ink tank flashes.) |
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14 flashes |
The ink tank cannot be recognized. |
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15 flashes |
The ink tank cannot be recognized. |
1410, 1411, 1412, 1413, 1414, 1415, 1416, 1417, 1418, 1419, 141A, 141B |
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16 flashes |
The ink has run out. (The lamp on the ink tank flashes.) |
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17 flashes |
The ink remaining level is not enough to perform the system cleaning function. |
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System cleaning could not be performed because the system cleaning function is disabled. |
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18 flashes |
The ink remaining level is not enough to perform the system cleaning function. |
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19 flashes |
An unsupported USB hub is connected. |
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20 flashes |
An error has occurred. |
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring you to contact the service center has occurred. |
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Other cases than above |
Printer error has occurred. |
5110, 5120, 5200, 5203, 5204, 5205, 5206, 5250, 5400, 5700, 5C00, 5C20, 6000, 6010, 6500, 6700, 6800, 6801, 6900, 6901, 6902, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6B00, 6C10, 6F00, 8100, 8200, 9000, 9300, 9400, B400, B500, B501, B600, B700, B800 |
When a Support Code and a message are displayed on the computer screen:
* The screen differs depending on the OS you are using.
NoteYou can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
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