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UG052M

Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note

  • This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error.

    Support Code List

  • For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on the PictBridge Compliant Device

Action

"Printer in use"

If the machine is printing from the computer or warming up, wait until the job ends.

When it is ready, the machine starts printing automatically.

"No paper"

Load paper in the cassette, and select Continue* in the display on your PictBridge compliant device.

* To resume printing, you can also press the OK button on the machine instead of selecting Continue on the device.

"Paper Error"

If the paper output tray is closed, open it and select Continue* in the display on your PictBridge compliant device.

* To resume printing, you can also press the OK button on the machine instead of selecting Continue on the device.

"Paper jam"

Select Stop in the display on your PictBridge compliant device to stop printing.

Remove the jammed paper, load new paper, press the OK button on the machine, and try printing again.

"Printer cover open"

Close the ink cover on the machine.

"Waste tank full"/"Ink absorber full"

The ink absorber is nearly full.

Check the Support Code on the LCD and take the appropriate action to resolve the error.

Support Code List

"No ink"/"Ink cassette error"

  • The ink tank is not installed. Install the ink tank.

    Replacing an Ink Tank

  • The ink tank is not compatible with this machine.

    Printing cannot be executed because the ink tank is not compatible with this machine.

    Install an appropriate ink tank.

    If you want to cancel printing, press the machine's Stop button.

    Replacing an Ink Tank

  • If the lamp on the ink tank is flashing, ink may have run out.

    Check the Support Code on the LCD and take the appropriate action to resolve the error.

    Support Code List

"Ink Error"

An ink tank that was once empty is installed.

Check the Support Code on the LCD and take the appropriate action to resolve the error.

Support Code List

"Hardware Error"

The ink tank cannot be recognized. (The lamp on the ink tank is off.)

Replace the ink tank.

Replacing an Ink Tank

"Printer error"

An error requiring servicing may have occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the problem is not resolved, contact the service center.

Important

  • If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
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