Cleaning the Paper Feed Roller

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You need to prepare

For the cassette (upper): A single sheet of A4 or Letter-sized plain paper (to be cut for use)

For the cassette (lower): Three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

1. Select Roller cleaning.

(1) Press the MENU button.

(2) Select Setup, then press the OK button.

LCD and Operation Panel

The setup menu screen will appear.

(3) Select Maintenance, then press the OK button.

The Maintenance screen will appear.

(4) Select Roller cleaning, then press the OK button.

The confirmation screen will appear.

(5) Select Yes, then press the OK button.

(6) Select the paper source to clean (Cassette (upper) or Cassette (lower)), then press the OK button.

1. Clean the paper feed roller without paper.

(1) Follow the message to remove any paper from the paper source you selected in (6) of step 2.

(2) Press the OK button.

The paper feed roller will rotate as it is cleaned.

1. Clean the paper feed roller with paper.

(1) Make sure that the paper feed roller has stopped rotating, then follow the message to load plain paper as follows in the paper source you selected in (6) of step 2.

Loading paper in the cassette (upper):

Cut a single sheet of A4 or Letter-sized plain paper into four pieces.

Load them in the cassette (upper) with the top and bottom edges (A) towards the back side of the cassette (upper).

Loading paper in the cassette (lower):

Load three sheets of A4 or Letter-sized paper in the cassette (lower).

(2) Holding both sides of the paper output tray, gently open it.

The output tray extension will open automatically when the paper output tray is opened.

(3) Extend the paper output support.

(4) Press the OK button.

The machine starts cleaning. The cleaning will be complete when the paper is ejected.

(5) When the completion message appears, press the OK button.

The screen will return to the Maintenance screen.

If the problem is not resolved after cleaning the paper feed roller, contact the service center.