Canon : PIXMA Manuals : MX520 series : Error Message Appears on a PictBridge Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.

Note

This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error.

Support Code List
For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on the PictBridge Compliant Device	Action
"Printer in use"	If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically.
"No paper"	Load paper, and select Continue* in the display on your PictBridge compliant device. * To resume printing, you can also press the OK button on the machine instead of selecting Continue on the device.
"Paper Error"	If the paper output tray is closed, open it. The printer resumes printing.
"Paper jam"	Select Stop in the display on your PictBridge compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button on the machine, and try printing again.
"Printer cover open"	Close the paper output cover on the machine.
"No print head"	Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List
"Waste tank full"/"Ink absorber full"	The ink absorber is nearly full. Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List
"No ink"/"Ink cassette error"	The FINE cartridge has or may have run out of ink. Appropriate ink cartridge is not installed. Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button. Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List
"Hardware Error"	The FINE cartridge cannot be recognized. Replace the FINE cartridge. Replacing a FINE Cartridge The protective material for the FINE cartridge or the tape remains attached. Check the inside of the machine. If the protective material or the tape remains attached, remove it.
"Printer error"	An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

Page top