Printing Does Not Start

1. Check1 Make sure that the power plug is securely plugged in, then touch the ON button to turn the machine on.

   While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

   Note

   • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.

2. Check2 Make sure that the machine is connected to your computer properly.

   When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

   • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

   • There could also be a problem with the USB cable. Replace the USB cable and try printing again.

   When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly.

3. Check3 Is the access point mode enabled?

   When you print using a mode other than the access point mode, disable the access point mode in advance.

4. Check4 Are the paper settings identical with those registered to the cassette?

   When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the touch screen.

   Paper Setting for Printing

   Note

   • You can disable the message which prevents misprinting.

     • To change the setting using the operation panel:

       Cassette settings

     • To change the setting using the printer driver:

       Changing the Printer Operation Mode

5. Check5 If you are printing from the computer and there are any unnecessary print jobs, delete them.

   Deleting the Undesired Print Job

6. Check6 Make sure that the disc tray guide is closed.

   If the disc tray guide is opened, close the disc tray guide and tap OK on the touch screen.

7. Check7 Are the Media Type and the Page Size settings of the printer driver correct?

   When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.

   Confirm the settings following the procedure below, and try printing again.

   1. Make sure that either A4 (Art Paper Margin 35) or US Letter (Art Paper Margin 35) is selected in the application.

      If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected.

   2. Make sure that the paper selected for Media Type in the Print dialog in the printer driver matches the paper loaded in the machine.

   3. Make sure that the Paper Size setting in the Page Setup dialog in the printer driver is the same as the size set in step 1.

8. Check8 Make sure that your machine's name is selected in the Print dialog.

   The machine will not print properly if you are using a printer driver for a different printer.

   Make sure that your machine's name is selected in Printer in the Print dialog.

   Note

   • To make the machine the one selected by default, select the machine for Default printer.

9. Check9 Restart your computer if you are printing from the computer.