If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
The machine is out of paper, or paper does not feed. |
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The paper size in the print settings and the size of the loaded paper do not match. |
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3 flashes |
The paper output tray is closed. |
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Paper is jammed in the paper output slot. |
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Paper is jammed inside the machine at the transport unit. |
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Paper is jammed when performing automatic duplex printing. |
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4 flashes |
The FINE cartridge is not installed properly. |
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5 flashes |
The FINE cartridge is not installed. |
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Appropriate FINE cartridge is not installed. |
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6 flashes |
The paper output cover is open. |
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7 flashes |
The FINE cartridge is not installed in the correct position. |
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8 flashes |
The ink absorber is almost full. |
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9 flashes |
The protective material for the FINE Cartridge holder or the tape may remain attached to the holder. |
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10 flashes |
Loaded paper is not compatible with automatic duplex printing. |
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11 flashes |
Cannot perform automatic duplex printing with the current paper size setting. |
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12 flashes |
You cannot print the contents on CREATIVE PARK PREMIUM. |
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13 flashes |
The ink may have run out. |
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14 flashes |
The ink cartridge cannot be recognized. |
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15 flashes |
The FINE cartridge cannot be recognized. |
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16 flashes |
The ink has run out. |
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21 flashes |
The machine cannot detect the paper size. |
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22 flashes |
The machine has detected that the paper has been fed aligned to one side. |
Support Code Corresponding to the Number of Alternate Flashes of the ON Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
|
2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring you to contact the service center has occurred. |
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Other cases than above |
Printer error has occurred. |
5011, 5012, 5200, 5400, 6000, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 |
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When a Support Code and a message are displayed on the computer screen:
* The screen differs depending on the OS you are using.
Note
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You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
