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Paper Jams

When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

Watch the movie

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message screen

    * The screen differs depending on the OS you are using.

  • When a Support Code and a message are displayed on the touch screen:

    figure: Touch screen

For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).

Note

  • You can confirm the actions against errors with Support Codes on your computer or on the touch screen by searching a Support Code.

    Click Here to Search