Monitoring service settings

Select this setting item from Printer settings.

Important

• The administrator password is required to change settings if it is enabled for changing settings using the operation panel.

• Enable/disable monitoring service

  Selecting Enable allows the printer to send error details to the service center.

  When selecting Enable, perform a communication test.

• Communication test

  Performs a communication test with the service center.

• Communication log

  Displays the list of error numbers (up to 30), error code, and time the error occurs. Tapping an item displays the error details.

Main errors and countermeasures

Error code	Error detail	Countermeasure
0xxx0003	Communication test is not performed.	Perform the communication test.
8xxx0003	E-RDS switch is setting OFF.	Enable monitoring service.
8xxx2003	Network is not ready, try later.	Check the network settings.
8xxx200A	Server connection error	Check the network settings.
8xxx2014	Proxy connection error	Check the proxy server address etc.
8xxx201E	Proxy authentication error	Check the user name and password to log in to the proxy server.
8xxx2046	Server certificate expired	The server certificate has expired. Set the correct date and time on the printer.
8xxx2047	Server response time out	Check the network settings. Check the proxy server address. Make sure that the correct date and time is set on the printer.
8xxx2058	Unknown error	Wait a while, and then try the communication test again.

• Timing for ink level notification

  Sets the timing to notify the service center of remaining ink amount.

• Warning display

  Selecting Enable, the touch screen displays a message when communication with the service center fails.