Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

1. Check1 Check paper and print quality settings.

   • Printout Results Are Unsatisfactory

2. Check2 Check status of ink tanks. Replace ink tank if ink has run out.

   • Replacing Ink Tanks

3. Check3 Are the orange tape and plastic wrap still on the ink tank?

   Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).

   If the orange tape remains on the ink tank (B), peel it off.

   

4. Check4 Are the print head nozzles clogged?

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

   • Watch the movie

   • If nozzle check pattern is not printed correctly:

     Check if the ink tank for the problem color is empty.

     If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.

   • If problem is not resolved after performing print head cleaning twice:

     Perform print head deep cleaning.

     If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later.

   • If problem is not resolved after performing print head deep cleaning twice:

     If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.

5. Check5 When using paper with one printable surface, check the correct printable side of the paper.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the cassette, load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

• When copying, see also the sections below:

1. Check6 Is platen glass or glass of ADF dirty?

   Clean the platen glass or the glass of ADF.

   • Cleaning Platen and Document Cover
   • Cleaning the ADF (Auto Document Feeder)

   Note

   • If the glass of ADF is dirty, black streaks appear on the paper as shown below.

     

2. Check7 Make sure original is properly loaded on platen or ADF.

   When you load the original on the platen, load it with the side to be copied facing down.

   When you load the original on the ADF, load it with the side to be copied facing up.

   • Loading Originals

3. Check8 Is copy source a printed paper by printer?

   If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original.

   Print from the printer directly, or reprint from the computer if you can reprint from it.