Printing Does Not Start

1. Check1 Make sure printer is securely plugged in and press ON button to turn it on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

   Note

   • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check2 Make sure printer is properly connected to computer.

   When the printer is connected to your computer with a USB cable, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

   Note

   • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the web page.

     • For Windows
     • For Mac OS

3. Check3 Make sure paper settings match information set for rear tray or cassette.

   If the paper settings do not match the information set for the rear tray or the cassette, an error message appears on the touch screen. Follow the instructions on the touch screen to solve the problem.

   Note

   • You can select whether the message which prevents misprinting is displayed.

     • To change the message view setting when printing or copying using the printer's operation panel:

       • Device user settings

     • To change the message view setting when printing using the printer driver:

       • Changing the Printer Operation Mode (Windows)
       • Changing the Printer Operation Mode (Mac OS)

4. Check4 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For Mac OS:

     • Deleting the Undesired Print Job

5. Check5 Make sure that the paper output tray is at the normal print position.

   While printing other than disc label printing, pull out the paper output tray to the normal print position. If the paper output tray is at the disc label print position, pull out it to the normal print position and select OK on the touch screen.

6. Check6 Are Media Type and Page Size settings of printer driver correct?

   When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.

   Check the settings following the instructions below and retry the printing.

   • For Windows:

     1. Make sure either A4 (Art Paper Margin 35) or Letter (Art Paper Margin 35) is selected in application.

        If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure the name of your printer is selected.

     2. Make sure that the paper selected for Media Type in the Main sheet of printer driver matches paper loaded in printer.

     3. Make sure Page Size setting in Page Setup sheet of printer driver is same as size set in step 1.

   • For Mac OS:

     1. Make sure either A4 (Art Paper Margin 35) or US Letter (Art Paper Margin 35) is selected in application.

        If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure the name of your printer is selected.

     2. Make sure paper selected for Media Type in Print dialog of printer driver matches paper loaded in printer.

     3. Make sure Paper Size setting in Page Setup dialog of printer driver is same as size set in step 1.

7. Check7 Is your printer's printer driver is selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • To make the printer the one selected by default, select Set as Default Printer.

   • For Mac OS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • To make the printer the one selected by default, select the printer for Default printer.

8. Check8 Is print data extremely large? (Windows)

   Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears.

   * This may reduce print quality.

9. Check9 If printing from your computer, restart computer.