Printer Does Not Pick Up or Feed the Paper/"No Paper" Error

1. Check 1 Check the printer is placed on the right spot.

   Place the printer on a flat table or similar platform.

2. Check 2 Make sure paper is loaded in the specified cassette or rear tray.

   • Paper Sources

3. Check 3 When loading paper, consider the following.

   • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

   • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

     However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper on the rear tray, place the print side facing UP and align the right and left paper guides with the paper stack.

     • Paper Sources

   • In the cassette, be sure to load only plain paper.

   • When you load the paper on the cassette, place the print side facing DOWN and align the right/left/front paper guides with the paper stack.

     • Paper Sources

4. Check 4 Is paper too thick or curled?

   • Unsupported Media Types

5. Check 5 When loading envelopes, consider the following.

   • When printing on envelopes, see Loading Envelopes in Rear Tray, and prepare the envelopes before printing.

     Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

6. Check 6 Make sure media type and paper size settings match with loaded paper.

7. Check 7 Open the feed slot cover to make sure that there are not any foreign objects in the rear tray.

   

   If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it.

   If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

   
   

   Note

   • If the feed slot cover is opened, close it slowly.

   • See below if problem occurs right after jammed paper is removed from rear side.

     • Removing Jammed Paper from Rear Side

8. Check 8 Clean Paper Feed Roller.

   • Cleaning Paper Feed Rollers

   Note

   • Cleaning the paper feed roller abrades it, so do this only when necessary.

9. Check 9 If two or more sheets of paper feed from cassette at once, clean inside of cassette.

   See below for cleaning cassette pads.

   • Cleaning Cassette Pads

10. Check 10 Are transport unit attached properly?

    See Rear View for the positions of the transport unit and the rear cover.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.