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Ink Does Not Come Out

  1. Check1 Make sure of the estimated ink levels in the ink tanks.

    Check the ink status on the touch screen.

  2. Check2 Are the orange tape and plastic wrap still on the ink tank?

    Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).

    If the orange tape remains on the ink tank (B), peel it off.

  3. Check3 Are the print head nozzles clogged?

    Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

    For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

    • If nozzle check pattern is not printed correctly:

      Check if the ink tank for the problem color is empty.

      If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.

    • If problem is not resolved after performing print head cleaning twice:

      Perform print head deep cleaning.

      If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later.

    • If problem is not resolved after performing print head deep cleaning twice:

      If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.