Paper Is Smudged / Printed Surface Is Scratched

Paper Is Smudged

Smudged Edges	Smudged Surface

Printed Surface Is Scratched

1. Check1 Check paper and print quality settings.

   • Print Results Are Unsatisfactory

2. Check2 Check paper type.

   Make sure you are using the right paper for what you are printing.

   • Supported Media Types

3. Check3 Correct curl before loading paper.

   When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality.

   We recommend putting unused paper back into the package and storing it flat.

   • Plain Paper

     Turn the paper over and reload it to print on the other side.

   • Other Paper

     If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl.

     

     1. Roll up paper in opposite direction to paper curl as shown below.

        

     2. Check that paper is now flat.

        We recommend printing curl-corrected paper one sheet at a time.

   Note

   • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.

     

     (C) Print side

     We recommend feeding paper that has been curled outward one sheet at a time.

4. Check4 Set printer to prevent paper abrasion.

   Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If you notice abrasion even with the media type set correctly to match the paper, set the printer to prevent paper abrasion using the operation panel or the computer.

   This may reduce the print speed.

   * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.

   • From operation panel

     Press the HOME button, select (Setup) icon, Settings, Device settings, and Print settings, and then set Prevent paper abrasion to ON.

     • Changing Settings from Operation Panel

   • From computer

     • For Windows:

       Open the printer driver setup window, select Custom Settings in Maintenance sheet, select Prevent paper abrasion check box, and then click OK.

       To open the printer driver setup window, see How to Open the Printer Driver Setup Window.

     • For Mac OS:

       In the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply.

       To open the Canon IJ Printer Utility2, see Opening the Canon IJ Printer Utility2.

5. Check5 If intensity is set high, reduce intensity setting and try printing again.

   If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion.

   • Printing from your computer

     Check the intensity setting in the printer driver.

     • For Windows:

       • Adjusting Intensity

     • For Mac OS:

       • Adjusting Intensity

   • Copying

     • Setting Items for Copying

6. Check6 Do not print outside recommended printing area.

   If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper.

   Resize the document using application software.

   • Print Area

7. Check7 Is platen glass dirty?

   Clean the platen glass.

   • Cleaning the Platen Glass and Document Cover

8. Check8 Is paper feed roller dirty?

   Clean the paper feed roller.

   • Cleaning Paper Feed Rollers

   Note

   • Cleaning the paper feed roller abrades it, so do this only when necessary.

9. Check9 Is inside of printer dirty?

   During duplex printing, ink may stain the inside of the printer, smudging the printout.

   Perform the bottom plate cleaning to clean the inside of the printer.

   • Cleaning Inside the Printer (Bottom Plate Cleaning)
   • Watch the movie

   Note

   • To prevent staining inside the printer, be sure to set the correct paper size.

10. Check10 Set longer ink drying time.

    This allows the printed surface to dry, preventing smudges and scratches.

    • For Windows:

      1. Make sure printer is turned on.

      2. Open printer driver setup window.

         • How to Open the Printer Driver Setup Window

      3. Click Maintenance tab and Custom Settings.

      4. Drag Ink Drying Wait Time slide bar to set wait time and click OK.

      5. Check message and click OK.

    • For Mac OS:

      1. Make sure printer is turned on.

      2. Open Canon IJ Printer Utility2.

         • Opening the Canon IJ Printer Utility2

      3. Select Custom Settings in pop-up menu.

      4. Drag Ink Drying Wait Time: slide bar to set wait time and click Apply.

      5. Check message and click OK.