An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.
When an error occurs, a message is displayed on the computer screen or the touch screen. Depending on the error, a Support Code (error number) is displayed on the computer screen or the touch screen.
When a Support Code and a message are displayed on the computer screen:
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For Windows:
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For Mac OS:
* The screen differs depending on the OS you are using.
When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors, see List of Support Code for Error.
Note
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For details on how to resolve errors without Support Codes, see Message Appears.