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An Error Occurs

If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message.

When an error occurs, a message appears on the computer screen and an error code on the LCD. For some errors, a support code (error number) appears.

When a Support Code and a message are displayed on the computer screen (Windows):

When an error code appears:

  • The Alarm lamp lights up and an error code appears.

  • The ON lamp and Alarm lamp flash alternately and an error code appears.

The error code appears on the LCD one by one.

If the error code is "E03":

Check the error code on the LCD and the support code corresponding with it. See the table below for details.

Error Code

Support Code

Cause

Action

E02

1000

3442

3443

3444

3445

Printer is out of paper.

Printing one side is complete if you are performing manual duplex printing.

  • If the printer is out of paper:

  • If you are performing manual duplex printing:

    Prepare to print the other side following the instructions on the computer screen.

E03

1203

1300

The cover is open.

Paper is jammed.

  • If the cover is open:

  • If paper is jammed:

E04

168A

FINE cartridge is not installed properly.

E05

1401

1403

1430

1485

FINE cartridge cannot be recognized.

Check the following.

  • if the FINE cartridge is installed properly
  • if appropriate ink cartridge is installed
  • if the ink cartridge is compatible with the printer

Install appropriate ink cartridge on the printer.

E08

1700

1712

1714

Ink absorber is almost full.

E09

1890

Protective material or tape may still be attached to FINE cartridge holder.

E11

4102

4103

Cannot perform printing with current print settings.

Perform printing after you have changed print settings.

E12

4100

Specified data cannot be printed.

E13

1686

The ink may have run out.

E14

1684

FINE cartridge cannot be recognized.

E15

1682

FINE cartridge cannot be recognized.

E16

1688

The ink has run out.

E23

3446

IP address and subnet mask are conflicting.

E31

–

Failed in wireless LAN setup.

Press the printer's Black or Color button to resolve the error.

If you are performing setup with WPS:

  1. Check the security settings and perform setup again.

  2. Perform setup using another setup method.

E32

–

Cannot find a wireless router during setup.

Press the printer's Black or Color button to resolve the error.

Perform wireless LAN setup again.

E33

–

Cannot connect because multiple wireless routers are connecting to the printer.

Press the printer's Black or Color button to resolve the error.

Perform wireless LAN setup again after a while (about 2 minutes).

If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router.

E34

3440

Easy wireless connect has failed.

E36

3441

Easy wireless connect has failed.

E37

–

Failed in wireless LAN setup.

Press the printer's Black or Color button to resolve the error.

Take measures below.

  1. Turn off the wireless router and turn it on again.

  2. Reconnect the printer to the wireless router.

If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.

E38

–

Cannot connect to a wireless router.

Cannot change the LAN settings.

Press the printer's Black or Color button to resolve the error.

Check the following.

  • if the printer’s wireless LAN is enabled
  • if you select a proper wireless router to connect
  • if the passphrase you entered is correct
  • if the specified SSID is correct

After checking the above, turn off the wireless router and turn it on again.

You cannot change LAN settings while you are using LAN. Change them when you are not using LAN.

E39

495A

Network error has occurred.

E45

–

Cannot connect to network.

Press the printer's OK button to resolve the error.

Check the LAN connection and network settings.

Connection may be successful after a while.

E46

–

Cannot connect to Internet.

Press the printer's OK button to resolve the error.

Check the wireless router settings.

E47

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

E48

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

E49

–

Failed in connecting to Internet because network connection is being prepared.

Press the printer's OK button to resolve the error and perform operations after a while.

E50

–

Failed in acquiring contents.

Press the printer's OK button to resolve the error and perform operations after a while.

E51

–

Cannot connect to server.

Press the printer's OK button to resolve the error and perform operations after a while.

E54

–

Only information registered to the printer is deleted because of failing to connect IJ Cloud Printing Center.

Press the printer's Black or Color button to resolve the error.

Delete registered information of IJ Cloud Printing Center from your computer or smartphone.

E55

–

The printer is already registered to IJ Cloud Printing Center.

Press the printer's Black or Color button to resolve the error.

Delete registered information of IJ Cloud Printing Center and register the printer again.

E56

–

The online service is not available in your region.

Press the printer's Black or Color button to resolve the error.

Contact the provider for where the online service is available.

E57

2900

Scanning print head alignment sheet failed.

E58

–

Trying to start copying before you register the paper size.

Specify the paper size and start copying.

Press the Stop button to cancel copying.

E59

2114

Paper settings for printing do not match paper information set on printer.

E61

3412

Scanning original has failed.

E62

–

Unexpected error occurred while scanning is in progress.

Press the printer's Black or Color button to resolve the error.

Change settings and perform operations again.

E63

–

Reached the upper limit of pages which can be saved.

Press the printer's Black or Color button to resolve the error.

No more pages can be saved in one file.

Save the rest as different one.

E64

–

Scanning original has failed.

Original is not placed on the platen glass or the original cannot be scanned.

Press the printer's Black or Color button to resolve the error and check the following.

  • Make sure the original is placed on the platen glass.
  • Make sure the original is set in the correct position and orientation.

After checking the above, perform operations again.

E65

–

Saving scanned data failed because the printer’s memory is full.

Press the printer's Black or Color button to resolve the error.

Take measures below.

  • Reduce the resolution and rescan the original.
  • Reduce the amount of original to be scanned at a time.

P02

5100

Printer error has occurred.

P07

5B00

5B12

5B14

Printer error has occurred.

P03

P08

P09

P20

P22

P26

P27

P28

P29

5011

5012

5050

5200

6000

6500

6800

6801

6900

6901

6902

6910

6911

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946

Printer error has occurred.

Turn off printer and unplug it.

Plug in the printer again and turn it back on.

If this does not solve the problem, contact your nearest Canon service center to request a repair.

P10

B202

B203

B204

B205

Printer error has occurred.

Turn off printer and unplug it.

Contact your nearest Canon service center to request a repair.

Note