An Error Occurs

When an error occurs in printing such as the printer is out of paper or paper is jammed, the Alarm lamp flashes or ON lamp and Alarm lamp flash alternately. For Windows, a Support Code (error number) is displayed on the computer screen shown as below.

Check the status of the Alarm lamp and the message, then take the appropriate action.

Support Code Corresponding to Number of Flashes of Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer is out of paper or paper does not feed.	1000
2 flashes	If the Paper lamp is also flashing: Paper settings are different from those for the rear tray registered to the printer.	2114
3 flashes	The cover is open.	1203
3 flashes	Paper is jammed at the paper output tray or on the rear tray.	1300
4 flashes	FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed.	168A
5 flashes	FINE cartridge is not installed.	1401
	FINE cartridge cannot be recognized.	1403
	A problem has occurred to FINE cartridge.	1430
	Appropriate ink cartridge is not installed.	1485
8 flashes	Ink absorber is almost full.	1700 1712 1714
9 flashes	Protective material or tape may still be attached to FINE cartridge holder.	1890
11 flashes	Paper type and size settings are not correct.	4102
11 flashes	Cannot perform printing with current print settings.	4103
12 flashes	Specified data cannot be printed.	4100
13 flashes	The ink may have run out.	1686
14 flashes	Ink cartridge cannot be recognized.	1684
15 flashes	FINE cartridge cannot be recognized.	1682
16 flashes	The ink has run out.	1688

Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp

Example of 2 times flashing:

(A) Alternately flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer error has occurred.	5100
3 flashes	Printer error has occurred.	6000
7 flashes	Printer error has occurred.	5B00 5B12 5B14
8 flashes	Printer error has occurred.	5200 5205 5206
9 flashes	Printer error has occurred.	6800 6801
10 flashes	An error requiring a repair has occurred.	B202 B203 B204 B205
Other cases than above	Printer error has occurred.	6500 6900 6901 6902 6910 6911 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6951

When a Support Code and a message are displayed on the computer screen (Windows):

Note

For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.