Cannot Find Printer from Smartphone/Tablet while Using Bluetooth

If you cannot find the printer from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.

Note

• For problems on printing with other connection methods or more on performing settings of each connection method:

  • Using PIXMA/MAXIFY Cloud Link
  • Printing from iOS Device (AirPrint)

1. Check1 If you are using an Android smartphone/tablet, check the Android version of your smartphone/tablet.

   Make sure the Android version of your smartphone/tablet is not 5.0, 4.2, or 4.1.

   To check the version, refer to your device’s instruction manual.

2. Check2 Make sure the printer is turned on.

   • Confirming that the Power Is On

3. Check3 Make sure the printer is configured to use Bluetooth connection.

   Check the setting from the operation panel following the procedure below.

   1. Make sure printer is turned on.

   2. Load three sheets of A4 or Letter-sized plain paper.

   3. Press Information button.

      The printer starts printing the network setting information.

   4. Make sure "Enable" is printed at "Bluetooth Setting" on "6-1".

      If "Disable" is printed, press and hold the Resume button and release it when the Alarm lamp flashes 11 times.

      Bluetooth connection is enabled.

4. Check4 Make sure your smartphone/tablet is configured to use Bluetooth connection.

   Make sure the Bluetooth function is enabled on your smartphone/tablet.

   To check whether the Bluetooth function is enabled, refer to your device’s instruction manual.

5. Check5 Is the printer connected to another device via Bluetooth?

   You can connect only one device to the printer via Bluetooth at the same time.

   If another device is connected to the printer, wait for a while or turn off the printer and turn it on, and then connect the device again from the top screen of Canon PRINT Inkjet/SELPHY.

6. Check6 Is the printer operation in progress?

   You cannot use Bluetooth connection while the printer setup or printing is in progress.

   Wait until the setup or printing is complete.

7. Check7 Make sure you do not cancel pairing on Remote UI.

   Pairing is canceled if you delete a paired device or change the PIN code on the Bluetooth setting screen of Remote UI.

   Delete pairing information of the printer also on the Bluetooth setting screen of your smartphone/tablet. Use Canon PRINT Inkjet/SELPHY to perform settings and pairing.

8. Check8 Make sure the setting to turn on the printer automatically is enabled.

   If the setting is disabled, you may not use the Bluetooth function of the printer.

   Enable the setting to turn on the printer automatically.

   • For Windows:

     • Managing the Printer Power

   • For macOS:

     • Managing the Printer Power

   Note

   • If you are using a smartphone/tablet:

     • Changing Settings Using Web Browser
     • Changeable Setting Items Using Web Browser

9. Check9 If you are using an Android smartphone/tablet, make sure you do not select another printer on Canon PRINT Inkjet/SELPHY.

   If you select another printer on Canon PRINT Inkjet/SELPHY, you fail in pairing even though you select the printer properly on the Bluetooth setting screen of the Android device.

   Return to the top screen of Canon PRINT Inkjet/SELPHY and select the printer properly.

10. Check10 Make sure you do not change the Bluetooth device name on Remote UI.

    The printer name may be displayed on the printer list of Canon PRINT Inkjet/SELPHY by the previous name even though you change the Bluetooth device name on Remote UI.

    If the printer name is displayed on the list by the previous name, select it instead of the current name.

11. Check11 Is only part of the printer’s device name displayed on Canon PRINT Inkjet/SELPHY?

    If you changed the device name of the printer on Remote UI, only the initial part of the device name may be displayed on Canon PRINT Inkjet/SELPHY.

    In this case, select the device name whose initial part matches the current name.