Ink Is Not Coming Out

1. Check1 Check the estimated ink levels.

   • For Windows:

     • Checking the Ink Status from Your Computer (Windows)

   • For macOS:

     • Checking the Ink Status from Your Computer (macOS)

   Replace an empty FINE cartridge with a new one.

2. Check2 Is the FINE cartridge installed properly?

   If the FINE cartridge is not installed securely, ink may not be ejected correctly.

   Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges.

   Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.

   

   After confirming that the FINE cartridge is installed properly, close the cover.

3. Check3 Are the print head nozzles clogged?

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

   • Watch the movie

   • If nozzle check pattern is not printed correctly:

     After performing the print head cleaning, print the nozzle check pattern and examine the pattern.

   • If problem is not resolved after performing print head cleaning twice:

     Perform print head deep cleaning.

     If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later.

   • If problem is not resolved after performing print head deep cleaning twice:

     Ink may have run out. Replace the FINE cartridge.