Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear

Printing Is Blurry

Colors Are Wrong

White Streaks Appear

1. Check1 Check paper and print quality settings.

   • Print Results Are Unsatisfactory

2. Check2 Check status of ink tanks. Replace ink tank if ink has run out.

   • Replacing Ink Tanks

3. Check3 Is orange tape or protective film still on ink tank?

   Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A).

   If the orange tape remains on the ink tank (B), peel it off.

   

4. Check4 Are the print head nozzles clogged?

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

   • Watch the movie

   • If nozzle check pattern is not printed correctly:

     Check if the ink tank for the problem color is empty.

     If the ink tank is not empty, perform print head cleaning and try printing the nozzle check pattern again.

   • If problem is not resolved after performing print head cleaning twice:

     Perform print head deep cleaning.

     If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later.

   • If problem is not resolved after performing print head deep cleaning twice:

     If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.

5. Check5 When using paper with one printable surface, check the correct printable side of the paper.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the cassette, load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

• When copying, see also the sections below:

1. Check6 Is platen glass or glass of ADF dirty?

   Clean the platen glass or the glass of ADF.

   • Cleaning the Platen Glass and Document Cover
   • Cleaning the ADF (Auto Document Feeder)

   Note

   • If the glass of ADF is dirty, black streaks appear on the paper as shown below.

     

2. Check7 Make sure original is loaded correctly on platen glass or in ADF.

   • Loading Originals

3. Check8 Is original document is loaded with proper side facing up/down?

   When loading the original on the platen glass, the side to be copied should be face down. When loading the original in the ADF, the side to be copied should be face up.

4. Check9 Did you copy a printout done by this printer?

   If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original.

   Print from the printer directly, or reprint from the computer if you can reprint from it.