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Cannot Send a Fax

If you cannot send a fax, check the following items.

  1. Check1 Check that the telephone line is connected correctly according to the following items.

    • Reconnect the telephone line cable to the telephone line jack (), and plug the other end into the telephone wall jack or telephone jack.
    • If "Line is busy" is displayed on the screen, the line is being used by the attached phone. Please check back later.
    • If you do not hear anything from the printer when you press the Black button, the telephone line connection may be incorrect or there may be a problem with the telephone line. Check that the connection method of the telephone line is correct, and contact your telephone company and the manufacturer of your terminal adapter.
    • If you only hear a beep when you press the Black button, select Fax settings > Security control > Hook setting and then select Enable.

  2. Check2 Is telephone line type set correctly?

    Check the telephone line type setting and change it as necessary.

  3. Check3 Is Dial tone detect set to ON?

    Select Fax settings > Adv. fax settings > Dial tone detect and then select OFF.

  4. Check4 Is fax/telephone number registered correctly in printer's directory?

    Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.

  5. Check5 Is printer's memory full?

    Delete contents in memory, and then send a fax again.

  6. Check6 Is document loaded properly?

    Remove the document, and then reload it on the platen or in the ADF.

  7. Check7 Does a printer error occur?

    Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check the cause.

    For messages, refer to Message Is Displayed.

    Press Stop button and if the message is closed, you can send the fax.