Printer Does Not Pick Up or Feed the Paper/"No Paper" Error

1. Check1 Make sure paper is loaded.

   • Loading Paper

   When the paper is loaded correctly, you will hear a beep.

2. Check2 When loading paper, consider the following.

   • When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

   • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

     However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

   • Always load the paper in portrait orientation, regardless of the printing orientation.

   • When you load the paper on the front tray, place the print side facing DOWN and align the right and left paper guides with the paper stack.

     • Loading Paper

3. Check3 Is paper too thick or curled?

   • Unsupported Media Types

4. Check4 When loading envelopes, consider the following.

   When printing on envelopes, see Loading Envelopes, and prepare the envelopes before printing.

   Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

5. Check5 Make sure media type and paper size settings match with loaded paper.

6. Check6 If multiple sheets of plain paper is fed from the printer, select the setting for preventing double-feed of plain paper.

   If multiple sheets of plain paper is fed from the printer, select the setting for preventing double-feed of plain paper using the operation panel or your computer.

   * After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is applied from the next time.

   • To set by using the operation panel

     Press the Setup button, select Device settings > Print settings in this order, and then set Prevent double-feed to ON.

     • Changing Settings from Operation Panel

   • To set by using your computer (Windows)

     1. Open Canon IJ Printer Assistant Tool.

        • Maintenance Tab Description

     2. Select Select Printer... and select printer you are using from pulldown menu and select OK.

     3. Select Custom Settings.

     4. Select the Prevent paper double-feed check box.

     5. Select OK on the displayed screen.

7. Check7 Clean paper feed roller.

   • Cleaning Paper Feed Rollers

   Note

   • Cleaning the paper feed roller abrades it, so do this only when necessary.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.