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Print Head Holder Does Not Move to Replacement Position

  1. Check1 Is ON lamp off?

    Check if the ON lamp is lit.

    The print head holder will not move unless the power is on. If the ON lamp is not lit, close the print head cover and turn the printer on.

    While the ON lamp is flashing, the machine is initializing. Wait until the ON lamp stops flashing and remains lit, and then open the print head cover again.

  2. Check2 Check Alarm lamp and error message on LCD.

    Close the print head cover, follow the support code (error number) displayed in the error message to resolve the error, and then reopen it. For details on resolving the error, see List of Support Code for Error.

  3. Check3 Has print head cover been left open for 10 minutes or longer?

    If the print head cover is left open for more than 10 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the print head cover to return the print head holder to the position for replacing.

  4. Check4 Has printer been printing continuously for a long period?

    Close the print head cover, wait a while, and then reopen it.

    If the printer has been printing continuously for a long time, the print head holder may not move to the position for replacing since the print head may overheat.

Note

  • Opening the print head cover while printing moves the print head holder to the position to protect it. Close the print head cover and reopen it after printing finishes.