Printer Does Not Print

1. Check1 Make sure printer is turned on.

   • Power Supply

   If you use a battery, make sure that it is charged, then press the ON button to turn the printer on. For details on how to check it, refer to the battery's instruction manual.

   While the ON lamp is flashing, the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

   Note

   • If you are printing large data such as photos or other graphics, printing may take longer to start. While the ON lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

   • Cannot Find Printer while Using Wi-Fi

   Note

   • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Download it from the web page.

     • For Windows
     • For macOS

3. Check3 If printing from a computer, delete jobs stuck in print queue.

   • For Windows:

     • Deleting the Undesired Print Job

   • For macOS:

     • Deleting the Undesired Print Job

4. Check4 Is your printer's printer driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

   • For macOS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default.

5. Check5 Are you trying to print a large data file? (Windows)

   If you are trying to print a large data file, it takes a long time to start printing.

   If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss.

   For details, refer to Page Setup Tab Description.

   Important

   • Selecting On for Prevention of Print Data Loss may reduce print quality.

   • After printing is completed, select Off for Prevention of Print Data Loss.

6. Check6 Make sure the printer is not exposed to sunlight directly.

   If the printer is exposed to excessively bright light such as direct sunlight, it may be recognized the paper is loaded. Set the printer so that it will be not exposed to bright light, or select Feed settings > Check paper replacement from (Setup) on HOME screen and select Disable.

7. Check7 If printing from a computer, restart the computer.

   Restart the computer and try printing again.