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Cutter Blade Does Not Work While Cutting Is in Progress

  1. Check 1 Does a message appear on the touch screen?

    If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen.

    Remove the paper and try printing again.

  2. Check 2 Make sure the cutter blade can cut paper used currently.

    Select User cut for Cutting mode in the touch screen menu and cut the roll paper with a cutting implement such as scissors.

  3. Check 3 Check the setting value for Cut speed.

    Selecting slower value may enable the cutter blade to cut paper.

    Select Paper settings > Advanced on Paper menu in the touch screen menu, and change the Cut speed setting.

  4. Check 4 Is the edge of the cutter blade blunt?

    Replace the cutter blade.