Lines or colors are misaligned

1. Check 1 Adjust the position of the Print head

   If borders are misaligned or the print results are not uniform, adjust the position of the Print head.

   • Adjusting the Print Head

   For detailed printing of small text or fine lines on glossy or semi-gloss photo paper or proof paper, etc., set the Print head to the optimal height and then adjust the position of the Print head.

   • Changing the Print Quality and Correcting Image Data (Windows)
   • Changing the Print Quality and Correcting Image Data (macOS)

   Note

   • Setting a lower value for Paper Thickness (Head Height) in the touch screen menu may resolve the problem.

     • Troubleshooting Paper Abrasion and Blurry Images

2. Check 2 Is the media type specified in the printer driver the same as the media type loaded in the printer?

   Load the printer with the media type specified in the printer driver.

   • Loading Rolls in the Printer
   • Loading Sheets in the Printer

   Follow the steps below to match the media type in the printer driver to the media type loaded in the printer.

   1. To stop printing, press the Stop button.

   2. Reset the media type in the printer driver, and then print.

3. Check 3 Perform Print head angle alignment.

   Select Print head angle adjustment in the touch screen menu to align the Print head angle.

   • Adjusting Line Misalignment

Important

• Changing the release lever position while printing is in progress causes paper jam, misaligned lines, or wrong colors. Be careful not to touch the release lever while printing in progress.