The back side of the paper is dirty

1. Check 1 Was the previous print job borderless, or printed on small paper?

   Open the top cover and clean the platen.

   • Cleaning Inside the Top Cover

2. Check 2 Is Detect paper width in the touch screen menu set to Disable?

   Printing with Detect paper width set to Disable may cause the platen to be dirtied.

   Set Detect paper width in the touch screen menu to Enable, and then open the top cover and clean the platen.

   • Cleaning Inside the Top Cover

   To continue printing with Detect paper width set to Disable, first open the top cover and clean the platen, and then manually feed roll paper over the platen when printing.

   • Cleaning Inside the Top Cover
   • Feeding Roll Paper Manually

3. Check 3 Paper may be gripped weakly over the platen.

   Set a higher Transport unit vacuum strength in the touch screen menu.

   • Adjusting Vacuum Strength

4. Check 4 Is the setting of Extension for borderless printing in the touch screen menu large?

   The platen may become dirtied by setting a large amount of extension.

   Reduce the setting of Extension for borderless printing in the touch screen menu to less than the current setting. (Select a smaller number than the current setting.)

   • Menu Structure

Note

• If the platen is dirty, open the top cover and clean the platen.

• In a hot and humid environment, rolling paper printed with images containing areas of saturated color may transfer ink to the contact surface, affecting print quality.

  Move the printer to a different environment, or let the paper dry before rolling it.