skip to main text

Monitoring service settings

This item is displayed when you select Printer settings on the Home screen.

Important

  • The administrator password is required to change settings if it is enabled for changing settings using the operation panel.

  • Enable/disable monitoring service

    Selecting Enable allows the printer to send error details to the service center.

    When selecting Enable, perform a communication test.

  • Communication test

    Performs a communication test with the service center.

  • Communication log

    Displays a list of error numbers (up to 30), the error code, and time the error occurs. Selecting an error number displays the error details.

    Main errors and countermeasures

    Error code Error detail Countermeasure
    0xxx0003 Communication test is not performed. Perform the communication test.
    8xxx0003 E-RDS switch is setting OFF. Enable monitoring service.
    8xxx2003 Network is not ready, try later. Check the network settings.
    8xxx200A Server connection error Check the network settings.
    8xxx2014 Proxy connection error Check the proxy server address etc.
    8xxx201E Proxy authentication error Check the user name and password to log in to the proxy server.
    8xxx2046 Server certificate expired The server certificate has expired.Set the correct date and time on the printer.
    8xxx2047 Server response time out Check the network settings. Check the proxy server address. Make sure that the correct date and time is set on the printer.
    8xxx2058 Unknown error Wait a while, and then try the communication test again.

  • Timing for ink level notification

    Sets the timing for ink level notification to the local service center.

    Selecting Check settings allows you to check the notification timing set for each color.

  • Warning notification settings

    Displays a message on the touch screen selecting Enable when communication with the service center fails.