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Unsupported Media Types

Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.

  • Folded, curled, or wrinkled paper

  • Damp paper

  • Paper that is too thin

    • top feed

      Plain paper: Less than 17 lb (64 g /m2)

      Specialty paper: Less than 4 mil (0.1 mm)

    • manual feed tray

      Specialty paper: Less than 4 mil (0.1 mm)

  • Paper that is too thick

    • top feed

      Plain paper: More than 28 lb (105 g /m2)

      Specialty paper: More than 80 lb (300 g /m2) or more than 11.8 mil (0.3 mm)

    • manual feed tray

      Specialty paper: More than 93 lb (350 g /m2) or more than 23.6 mil (0.6 mm)

  • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)

  • Picture postcards

  • Postcards affixed with photos or stickers

  • Envelopes with a double flap

  • Envelopes with an embossed or treated surface

  • Envelopes whose gummed flaps are already moistened and adhesive

  • Any type of paper with holes

  • Paper that is not rectangular

  • Paper bound with staples or glue

  • Paper with an adhesive surface on the back such as label seal

  • Paper decorated with glitter, etc.