skip to main text

Cleaning the Paper Feed Roller

If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.

In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You need to prepare

For the cassette 1: A single sheet of A4 or Letter-sized plain paper (to be cut for use)

For the cassette 2: Three sheets of A4 or Letter-sized plain paper

  1. Make sure that the power is turned on.

  2. Flick the HOME screen, then tap Setup.

    The setup menu screen will appear.

  3. Tap Maintenance.

    The Maintenance screen will appear.

  4. Tap Roller cleaning.

    The confirmation screen will appear.

  5. Tap Yes.

  6. Tap the paper source to clean (Cassette 1 or Cassette 2).

  7. Follow the message to remove any paper from the paper source you selected in step 6, then re-insert the cassette.

  8. Tap OK.

    The paper feed roller will rotate as it is cleaned without paper.

  9. Make sure that the paper feed roller has stopped rotating, then follow the message to load plain paper as follows in the paper source you selected in step 6.

    Loading paper in the cassette 1:

    Cut a single sheet of A4 or Letter-sized plain paper into four pieces.

    Load them in the cassette 1 with the top and bottom edges (A) towards the back side of the cassette 1.

    Loading paper in the cassette 2:

    Load three sheets of A4 or Letter-sized paper in the cassette 2.

  10. Holding both sides of the paper output tray, gently open it.

    The output tray extension will open automatically when the paper output tray is opened.

  11. Extend the paper output support.

    Important

    • If the disc tray guide is open, be sure to close it.

  12. Tap OK.

    The machine starts cleaning. The cleaning will be complete when the paper is ejected.

  13. When the completion message appears, tap OK.

If the problem is not resolved after cleaning the paper feed roller, contact the service center.