Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks

Ink Does Not Come Out

Blurry or Fuzzy

Inaccurate or Bleeding Colors

Streaks

Note

• If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page.

1. Check 1 Check paper and print quality settings.

   • Printout (Copy) Results Are Unsatisfactory

2. Check 2 Are the print head nozzles clogged?

   Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

   1. Step 1 Printing a Nozzle Check Pattern

      After printing the nozzle check pattern, examine the pattern.

      • From the printer

        • Printing a Nozzle Check Pattern

      • From the computer

        • For Windows:

          • Print the nozzle check pattern.

        • For macOS:

          • Print the nozzle check pattern.

      If the pattern is not printed correctly, go to the next step.

   2. Step 2 Clean the print head.

      After cleaning the print head, print the nozzle check pattern and check the result.

      • From the printer

        • Cleaning the Print Head

      • From the computer

        • For Windows:

          • Clean the print head

        • For macOS:

          • Clean the print head

      If it still does not improve, go to the next step.

   3. Step 3 Clean the print head again.

      After cleaning the print head again, print the nozzle check pattern and check the result.

      If it still does not improve, go to the next step.

   4. Step 4 Clean the print head deeply.

      After cleaning the print head deeply, print the nozzle check pattern and check the result.

      • From the printer

        • Deep Print Head Cleaning

      • From the computer

        • For Windows:

          • Clean the print head deeply

        • For macOS:

          • Clean the print head deeply

      If it does not improve, turn off the printer, wait for more than 24 hours without unplugging the power supply, and go to the next step.

   5. Step 5 Clean the print head deeply again.

      After cleaning the print head deeply again, print the nozzle check pattern and check the result.

   For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.

3. Check 3 When using paper with one printable surface, check the correct printable side of the paper.

   Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.

   When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the cassette, load paper with the printable side facing down.

   Refer to the instruction manual supplied with the paper for detailed information on the printable side.

• When copying, see also the sections below:

1. Check 4 Is platen glass or glass of ADF dirty?

   Clean the platen glass or the glass of ADF.

   • Cleaning Platen and Document Cover
   • Cleaning the ADF (Auto Document Feeder)

   Note

   • If the glass of ADF is dirty, black streaks appear on the paper as shown below.

     

2. Check 5 Make sure original is properly loaded on platen or ADF.

   When you load the original on the platen, load it with the side to be copied facing down. When you load the original on the ADF, load it with the side to be copied facing up.

   • Loading Originals

3. Check 6 Is copy source a printed paper by printer?

   If you use a printout done by this printer as the original, print quality may be reduced depending on the condition of the original.

   Print from the printer directly, or reprint from the computer if you can reprint from it.

4. Check 7 If the ink still does not come out.

   • Perform Replace Ink in Print Head

   Note

   • Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly.