Printer Does Not Print

1. Check1 Make sure printer is turned on.

   If not, make sure the printer is securely plugged in and press ON button to turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

   Note

   • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check2 Make sure that the cassette is correctly inserted.

   If there is an object under the printer, the cassette cannot be correctly inserted and paper may not be correctly fed.

   Make sure there are no objects under the printer and push the cassette flatly into the printer until it stops.

   • Loading Plain Paper in Cassette

3. Check3 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer with a network connection, make sure the printer is correctly set up for network use.

   • Cannot Find Printer on Network (Windows/macOS)

   Note

   • Wi-Fi Connection Assistant allows you to diagnose and repair the network status.

     Select the link below to download Wi-Fi Connection Assistant and install it.

     • Checking Printer Connection Status Using Wi-Fi Connection Assistant

     See below for starting up Wi-Fi Connection Assistant.

     • For Windows:

       • Starting Up Wi-Fi Connection Assistant

     • For macOS:

       • Starting Up Wi-Fi Connection Assistant

4. Check4 Make sure paper settings match information set for rear tray, cassette or rear flat tray.

   If the paper settings do not match the information set for the rear tray, cassette or rear flat tray, an error message appears on the LCD. Follow the instructions on the LCD to solve the problem.

   Note

   • You can select whether the message which prevents misprinting is displayed.

     • To change the message view setting when printing using the printer's operation panel:

       • Feed settings

     • To change the message view setting when printing using the printer driver:

       • Changing the Printer Operation Mode (Windows)
       • Changing the Printer Operation Mode (macOS)

5. Check5 If printing from a computer, delete unnecessary print jobs.

   • For Windows:

     • Deleting the Undesired Print Job

   • For macOS:

     • Deleting the Undesired Print Job

6. Check6 Is your printer's printer driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   • For Windows:

     Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

     Note

     • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.

       • Default Printer Keeps Changing (Windows)

   • For macOS:

     Make sure your printer's name is selected in Printer in the Print dialog.

     Note

     • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default.

7. Check7 Are you trying to print a large data file? (Windows)

   If you are trying to print a large data file, it takes a long time to start printing.

   If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

   For details, refer to Page Setup Tab Description.

   Important

   • Selecting On for Prevention of Print Data Loss may reduce print quality.

   • After printing is completed, select Off for Prevention of Print Data Loss.

8. Check8 If printing from your computer, restart the computer.

   Restart the computer and try printing again.

   Important

   • For Windows:

     To restart your computer, choose Restart instead of Shut down.