Printer Status Monitor Not Displayed (Windows)
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Check 1 Is printer status monitor enabled?
Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor.
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Open the Printer Driver Printing Preferences window.
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On Maintenance sheet, click View Printer Status.
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Select Enable Status Monitor on Option menu if it is not selected.
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Check 2 Make sure that all Windows Updates have been applied.
If all Windows Update have not been applied, the printer status monitor screen will not be displayed. Apply all Windows Update.