When Error Occurred

If an error occurs in printing, for example if the paper runs out or jams, the Alarm lamp flashes, or the ON lamp and the Alarm lamp flashes alternately.

For Windows, a support code (error number) may appear on the computer screen. Check the status of the lamps and the message, and take the appropriate action.

Support Code Corresponding to Number of Flashes of Alarm Lamp

Example of 2 times flashing:

(A) Flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	There is no paper in the rear tray or paper is not fed properly.	1000
2 flashes	There is no paper in the cassette or paper is not fed properly.	1003
3 flashes	Feed slot cover is open.	1270
	Paper is jammed when feeding paper from rear tray.	1300
	Paper is jammed when feeding paper from cassette.	1303
	Paper is jammed when performing automatic duplex printing.	1304
	Paper is jammed as printer pulled in printed paper.	1313
4 flashes	Print head, contact protector, or optional FINE cartridge is not installed properly.	1470
5 flashes	Ink valve is open while replacing the Print head.	1365
	Ink valve is closed.	1366
	Optional FINE cartridge cannot be recognized.	1430
	Print head cannot be recognized.	1431 1432
	Contact protector or optional FINE cartridge cannot be recognized.	1433
	Print head cannot be recognized.	1471
	Appropriate print head is not installed.	1476
	Contact protector or optional FINE cartridge cannot be recognized.	147A
	Color printing was specified, but an optional FINE cartridge is not installed.	147B
	Appropriate ink cartridge is not installed.	1485
8 flashes	Ink absorber is almost full.	1700 1701 1702 1703
9 flashes	Protective material or tape for securing print head holder may still be attached.	1890 1892
10 flashes	Paper size may not be compatible with automatic duplex printing.	1310
11 flashes	Paper size that is not compatible with automatic duplex printing is specified.	1309
	Automatic Print Head Alignment may have failed.	2500
	Cannot perform printing with current print settings.	4103
	Paper size or media type that cannot be fed from cassette is specified.	4104
13 flashes	Color ink may have run out.	1686
14 flashes	Print head cannot be recognized.	1473
14 flashes	The color ink cartridge cannot be recognized.	1684
15 flashes	Print head cannot be recognized.	1472
15 flashes	Optional FINE cartridge cannot be recognized.	1682
16 flashes	Color ink has run out.	1688

Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm Lamp

Example of 2 times flashing:

(A) Alternately flashes

(B) Goes off

Number of flashes	Cause	Support Code
2 flashes	Printer error has occurred.	5100
3 flashes	Printer error has occurred.	6000 6004
4 flashes	Printer error has occurred.	5C02
5 flashes	Printer error has occurred.	5700
6 flashes	Printer error has occurred.	5400 6D01
7 flashes	Printer error has occurred.	5B00 5B01 5B02 5B03
8 flashes	Printer error has occurred.	5200 5205 5206
9 flashes	Printer error has occurred.	6800 6801 6830 6831 6832 6833
10 flashes	An error requiring a repair has occurred.	7500 7600 7700 7800
12 flashes	Printer error has occurred.	6A80 6A81
Other cases than above	Printer error has occurred.	6001 6500 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 C000

When a Support Code and a message are displayed on the computer screen (Windows):

Note

For details on how to resolve errors without Support Codes, refer to Message (Support Code) Appears.

Errors During Wi-Fi Setup

When an error occurs during Wi-Fi setup, the Alarm lamp (D) lights up. At the same time, you know the details of the error with the combination of the other three lamps (Online lamp (A)/Wi-Fi lamp (B)/Wired LAN lamp (C)) lighting combination. Check the lighting lamp and take the appropriate action.

Online lamp (A)	Wi-Fi lamp (B)	Wired LAN lamp (C)	Cause	Action
Lighting	Lighting	Lighting	Failed in Wi-Fi setup.	Press the printer's RESUME/CANCEL button to resolve the error. Take measures below. Turn off the wireless router and turn it on again. Reconnect the printer to the wireless router. If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.
–	–	Lighting	Failed in Wi-Fi setup.	Press the printer's RESUME/CANCEL button to resolve the error. If you are performing setup with WPS: Check the security settings and perform setup again. Perform setup using another setup method.
–	Lighting	–	Cannot find a wireless router during setup.	Press the printer's RESUME/CANCEL button to resolve the error. Perform wireless LAN setup again.
–	Lighting	Lighting	Cannot connect because multiple wireless routers are connecting to the printer.	Press the printer's RESUME/CANCEL button to resolve the error. Perform wireless LAN setup again after a while (about 2 minutes). If the above does not resolve the problem, refer to the instruction manual supplied with the wireless router and check the settings.
Lighting	–	–	Easy wireless connect has failed.	3440
Lighting	Lighting	–	Easy wireless connect has failed.	3441