Printer Does Not Print

1. Check1 Make sure printer is turned on.

   If not, make sure the printer is securely plugged in and press ON button to turn on.

   The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

   Note

   • If you are printing large data, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.

2. Check2 Make sure printer is properly connected to computer.

   If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following:

   • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact the vendor of the relay device.

   • There could also be a problem with the USB cable. Replace the USB cable and retry the printing.

   If you use the printer over a LAN, make sure the printer is correctly set up for network use.

   • Cannot Find Printer while Using Wi-Fi
   • Cannot Find Printer while Using Wired LAN

   Note

   • Using IJ Network Device Setup Utility allows you to diagnose or repair network connection.

     Select the link below to download IJ Network Device Setup Utility and install it.

     • Checking Printer Connection Status Using IJ Network Device Setup Utility

     See below for starting up IJ Network Device Setup Utility.

     • Starting Up IJ Network Device Setup Utility

3. Check3 If printing from a computer, delete unnecessary print jobs.

   • Deleting the Undesired Print Job

4. Check4 Is your printer's printer driver selected when printing?

   The printer will not print properly if you are using a printer driver for a different printer.

   Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

   Note

   • If multiple printers are registered to your computer, select Set as Default Printer for a printer to make the one selected by default.

5. Check5 Are you trying to print a large data file? (Windows)

   If you are trying to print a large file, it takes a long time to start printing.

   If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.

   For details, refer to Page Setup Tab Description.

   Important

   • Selecting On for Prevention of Print Data Loss may reduce print quality.

   • After printing is completed, select Off for Prevention of Print Data Loss.

6. Check6 If printing from your computer, restart the computer.

   Restart the computer and try printing again.