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Cannot Receive a Color Fax

  1. Check Is ECM RX set to OFF?

    If OFF is select for ECM RX in Adv. communication in Adv. fax settings under Fax settings, the printer cannot receive color faxes. The printer will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax device.

    Set ECM RX to ON.