Cleaning Cassette Pads
If the pad in a cassette is smeared with paper powder or dirt, two or more sheets of paper may be ejected. Follow the procedure below to clean the pad in a cassette.
You need to prepare: cotton swab
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Pull out the cassette from the printer, then remove all the paper.
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Clean the pad (A) sideways with a moistened cotton swab.
Important
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After cleaning the smeared pad, dry it completely.
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Reload the paper in the cassette, then insert it into the printer.
Note
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If a message appears on the screen after inserting the cassette into the printer, press the OK button and complete paper information registration.
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If the problem is not resolved, contact your nearest Canon service center to request a repair.