Error Message Appears on PictBridge (Wi-Fi) Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge (Wi-Fi) compliant device and the countermeasures to clear them.

Note

This section describes errors that are indicated on Canon-brand PictBridge (Wi-Fi) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wi-Fi) compliant devices, check the error code displayed on the LCD and take the appropriate action to clear the error. For details, see When Error Occurred.
For the errors indicated on the PictBridge (Wi-Fi) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on PictBridge (Wi-Fi) Compliant Device	What to Do
"Printer in use"	If the printer is printing from the computer or warming up, wait until it finishes. When it is ready, the printer starts automatically. If the printer is not printing from a computer or warming up, check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"No paper"	Load paper in the cassette, and select Continue* in the display of your PictBridge (Wi-Fi) compliant device. * Alternatively, load paper and press the OK button of the printer to resume printing.
"Paper Error"	If the operation panel is closed, open it and select Continue* in the display of your PictBridge (Wi-Fi) compliant device. * Alternatively, press the OK button of the printer to resume printing. If above is not applied, check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"Paper jam"	Select Stop in the display of your PictBridge (Wi-Fi) compliant device to stop printing. Remove the jammed paper, load new paper, press the OK button of the printer, and try printing again.
"Printer cover open"	Close the scanning unit / cover on the printer.
"No print head"	Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"Waste tank full"/"Ink absorber full"	The ink absorber is nearly full. Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"No ink"/"Ink cassette error"	Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"Ink Error"	Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"Hardware Error"	Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error
"Printer error"	An error requiring servicing may have occurred. Turn off the printer and unplug it. Plug in the printer and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.