USB Connection Problems
Make sure of the checking item below when you find one of the followings.
- Printing/Scanning is slow.
- Hi-Speed USB connection does not work.
- A message such as "This device can perform faster" appears. (Windows)
Note
- If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed.
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Check Check following to make sure your system environment supports Hi-Speed USB connection.
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Does the USB port on your computer support Hi-Speed USB connection?
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Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10 feet / 3 meters or so.
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Is the Hi-Speed USB driver working properly on your computer?
Make sure the latest Hi-Speed USB driver is working properly and obtain and install the latest version of the Hi-Speed USB driver for your computer, if necessary.
Important
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For more information, contact the manufacturer of your computer, USB cable, or USB hub.
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